* Your customer information (email, phone, business name, first and last name of contact, address, postal code, country and VAT number) are stored when you become a customer. This information allows us to bill you.
* If you paid using our online service, we also store the last 4 digits of your card. The full details of your credit card is stored by our payment provider Stripe (the world leader in online payment).
* You have the option to request the deletion of your data and the above information at any time (except data required y fiscal tracking rules, like your invoices).
* The Privacy Policies and GDPR referral contact for our services is:
We do not share or sell your data for marketing purposes. Your data is only shared under the following circumstances:
* Service Providers: We may share data with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, or marketing agencies. These service providers are contractually obligated to use the data only for the purposes specified by us and in compliance with applicable privacy laws.
* Affiliates and Partners: We may share data with our affiliated companies or trusted business partners for joint marketing efforts or other legitimate business purposes. However, your data is not included in such sharing without your explicit consent.
* Legal Compliance and Protection: We may disclose data in response to legal requests, subpoenas, court orders, or other legal processes, or to protect our rights, property, or safety, or the rights, property, or safety of others.
Your Rights and Choices:
* Access, update, or delete your personal information
* Object to the processing of your data
* Opt-out of certain data sharing practices, such as marketing communications
If you have any questions or concerns about our data sharing practices or privacy policy, please contact us at privacy@genevasys.com.
* The storage of collected data (see 'Information collected and used') is done in a database.
* We made one backup every week. Only 4 weeks are kept.
* Our services relies on the following subcontractors and service:
* The host of computer servers, which is Geneva System. These servers are hosted in Canada. No customer information is communicated to this subcontractor who only provides the hardware and network layer, the installation and operation being carried out by us directly.
* Our services runs on Linux Ubuntu systems and software. They benefit from regular security updates when the operating system editor (Ubuntu Canonical) publishes them.
* Our services are accessible in HTTPS (HTTP encrypted) only, encrypted with SHA256 certificates.
* Our technical platform are protected by various solutions.
* In case of suspicion of a theft of the data we have collected (see first point 'Information collected and used'), customers will be informed by email, at email corresponding to their customer account.
* The use of Genevasys’s services to send and receive text messages (“Text Messaging”) utilizing SMS and MMS is subject at all times to this Messaging Policy .
* In case of E911's Terms.
* More Service Terms
If you experience difficulty with your service, you can contact us with your comments or suggestions on any of our products or services. If you are unable to reach a satisfactory resolution, the Commission for Complaints for Telecom-television Services (CCTS) may be able to assist you.